Returns & Exchanges
At NEONMUSIC, we want you to be completely satisfied with your purchase. If your gear doesn't hit the right note, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all manuals, accessories, and protective materials are included to qualify for a full refund.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Check and Refund
Once our technicians inspect the returned gear, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing